Work / Case study
An AI receptionist for an eye care clinic
A Retell AI receptionist that picks up the clinic's phone, knows the opening hours, takes messages and caller details, and puts urgent calls through to the office.
The problem
Calls after hours or at busy times went to voicemail, and the front desk lost hours answering the same questions. The clinic wanted every call picked up without hiring more staff.
What I built
Incoming call→AI receptionist→Hours and emergency check→Capture details→Transfer or message
- Built as a conversation flow instead of one long prompt, so the agent follows the clinic's exact process.
- Opening hours decide what the caller hears and what the agent can offer.
- Emergencies get the right message and are routed to a person.
- Calls are transferred to the office whenever a human is needed.
- The caller's name, number and reason for calling are captured.
- The caller can get a text with the next steps.
Every call answeredThe clinic's phone gets answered every time, with a clear path for emergencies and a handover to a person when it matters.
Services used: AI Voice Agents.
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