Work / Case study

Real estate call outcomes that update GoHighLevel by themselves

For a home buying company, every end of call report is read and routed. The contact is updated in GoHighLevel, the right follow up runs and the call is logged in Google Sheets.

IndustryReal estate
ResultEvery call logged automatically
StatusNo more typing up calls
ToolsGoHighLevel, Make.com, Google Sheets

The problem

After every call someone had to update the CRM, move the lead to the right stage and note the outcome. With a lot of calls a day, updates were late or skipped.

What I built

Call ends→Webhook report→Make.com routing→GoHighLevel update→Sheets log
  1. The calling system sends an end of call report to Make.com by webhook.
  2. Routers read the outcome and send each lead down the right branch.
  3. Each branch updates the contact and opportunity in GoHighLevel.
  4. Every call is logged in Google Sheets for reporting.
End of call routing with many outcome branches updating GoHighLevel and Google Sheets
End of call routing with many outcome branches updating GoHighLevel and Google Sheets
Every call logged automaticallyThe CRM stays accurate without anyone typing, and every outcome is on record.

Services used: AI Voice Agents, GoHighLevel & CRM, Workflow Automation.

Next: Facebook leads into the CRM, and real sales back to Meta and Google

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